Warranty

Every piece comes with a 30-day warranty against manufacturing faults, counted from the day it reaches you.

• 30 daysFrom delivery
• FreeReplacement or refund, no postage to pay
• Easy to claimYour order number and a photo

What it covers

• A clasp, chain or link that breaks in normal wear
• A stone that comes loose or falls out
• Plating that peels or flakes
• A piece that arrives damaged, or is not what you ordered

What it does not cover

• Scratches, small dents and other marks of everyday wear
• Damage from knocks, pulling, crushing or other accidents
• Changes caused by chlorine, salt water, perfume, creams or cleaning products
• Silver darkening over time: it is natural and polishes off (see Materials and care)
• Loss or theft

How to claim

1. Write to us within 30 days of delivery with your order number, a short description of the fault and a photo.
2. We reply with the next steps. Usually the photo is enough; if we need the piece back, we pay the postage.
3. Once we have confirmed the fault, we send you a replacement, or refund you if the piece is no longer available.

This warranty is in addition to your rights under consumer law and does not limit them.