Skip to content
Geostratex
Wishlist Sign in

Your bag is empty.

Shipping

Shipping is free to every country we deliver to. Here is how long it takes, how to follow your parcel and what to expect at customs.

  • Free shippingWorldwide, on every order
  • 7–15 working daysTo most countries
  • TrackedLink by email when it ships
  • VAT includedEU and UK, orders up to €150 / £135

Delivery times

Most orders arrive within 7–15 working days of being placed. Remote areas can take up to 20 working days. Working days are Monday to Friday, not counting public holidays.

As soon as your order ships, we email you a tracking link.

If you order several pieces, they may ship separately and arrive on different days. You get a tracking link for each parcel.

Customs, VAT and duties

EU and UK

For orders up to €150 to the EU, or up to £135 to the UK, VAT and import charges are included in the price you pay at checkout. There is nothing more to pay when the parcel arrives.

For larger orders, customs in your country charges import VAT and any duty when the parcel arrives, and the carrier collects it from you before delivery.

Other countries

Your country may charge import duty or taxes when the parcel arrives. They are set by your country's customs, collected by the carrier and paid by you. We cannot tell you the amount in advance; your local customs office can.

If you return a piece, we refund what you paid us. Import charges paid to customs or the carrier are not part of that, so we cannot refund them.

If something goes wrong

  • Parcel late? If your order has not arrived 20 working days after you placed it, write to us and we will trace it.
  • Parcel lost? Until your parcel reaches you, it is our responsibility. If it is lost, we send the pieces again or refund you.
  • Damaged on arrival? Send us a photo and your order number, and we replace the piece or refund you. See Warranty.
  • Wrong address? Please check your address and phone number at checkout; the carrier may need the phone number to deliver. If a parcel comes back because the address was incomplete or wrong, we contact you to arrange sending it again.