Returns

Changed your mind? You have 30 days from delivery to send pieces back for a full refund.

• 30 daysFrom the day your order arrives
• Full refundTo the card you paid with
• Return postagePaid by you

How to return a piece

1. Tell us within 30 days of delivery: use the Withdraw from contract here button, or write to us with your order number.
2. We email you the return address and what to put in the parcel.
3. Send the pieces within 14 days of telling us. Pack them well, in their original packaging if you can, and keep the proof of postage. Return postage is paid by you; a tracked service is safest.
4. We refund you within 14 days of your message, to the card you paid with. We may wait until the pieces are back with us or you have sent proof of postage.

What can be returned

• Any piece, within 30 days of delivery. You can try it on as you would in a shop.
• Please send pieces back unworn and undamaged, with their packaging. If a piece comes back worn or damaged, we may deduct the loss in value from your refund.
• Earrings can be returned only while their sealed packaging is unopened. For hygiene reasons, opened earrings cannot be returned unless they are faulty.

Exchanges

We do not swap sizes directly. Return the piece for a refund and order the size you need; it is the quickest way to get it. The size guide helps you pick the right one.

Faulty, or not what you ordered?

That is not a return: our 30-day warranty covers it, and you do not pay postage. After 30 days, your rights under consumer law still apply.

In the EU, the law gives you 14 days to withdraw from an online purchase; our 30 days include them. The legal details and the withdrawal button are on the Right of withdrawal page.